Privacy Policy - Effective Date: 1 December 2024
WE CARE ABOUT YOUR PRIVACY
Carta Mobility Ltd (“Carta Mobility”) is committed to respect your privacy and to comply with applicable data protection and privacy laws. This privacy policy (“Policy”) describes how we collect and use personal data where Carta Mobility is the data controller or where we refer to the applicability of this Policy. “Personal data” means information relating to you or another identifiable individual. Software on your device may access your information. Our products or services (“Service”) may contain links to other companies’ websites and services that have privacy policies of their own. Carta Mobility is not responsible for the privacy practices of others and we recommend you read their privacy notices. If you do not agree with this Policy, do not use our products and services or provide Carta Mobility with your personal data.
WHAT INFORMATION DO WE COLLECT?
We collect your personal data and other information when you make a purchase, use or register into our Service. This includes following categories:
• Information you provide us with: When you create an account, make a purchase, request services, or otherwise interact with us, we may ask for information such as your name, email address, usernames and passwords, feedback, and information relating to your devices. We also maintain records of your consents, preferences and settings relating to, for example, location data and sharing of personal data. • Your transactions with us: We maintain records of your purchases, downloads, the content you have provided us with, your requests, the Service provided to you, payment and delivery details, your contacts and communications and other interactions with us. We may, in accordance with applicable laws, record your communication with our customer care or with other such contact points.
• Use of our Service: When you access our online services, or use a feature that requires online access, our web servers automatically create records of your visit. These records typically include the features used, the content viewed or requested (Place Information), language and other such information.
• Positioning and Location data: Location-based services establish location through the use of satellite, mobile, Wi-Fi or other network-based positioning methods. These technologies may involve exchanging your location data and unique device and mobile, Wi-Fi or other network related identifiers with Carta Mobility. We do not use this information to identify you personally without your consent.
• Technical information and your transactions: When you use our Service, certain technical information such as the type of your mobile device, unique device or network service provider identifiers, internet protocol address, time zone, technical details of your client as well as your transactions with Carta Mobility may be automatically collected by Carta Mobility.
OUR USES OF YOUR DATA
• Service: When you use our location based services and features, for example location based search, navigation and routing, or request for map data, your location data is sent to Carta Mobility to serve you with the right content; for example, directions to your destination, or information about traffic on your route.
• Non-personal use of Location Data: We do not associate your Location Data with your other personally identifiable information, such as Carta Mobility account, unless you have asked us to do so. We implement appropriate technical and organisational measures to prevent associating your Location Data with other personally identifiable information without your permission.
• Information about Service usage: You may participate to improving our services. When you enable ‘Location Consent’ described below, the Location Data, speed, direction and timestamp is sent from your device to Carta Mobility and our traffic information provider, to detect traffic jams, traffic patterns, changed road conditions and other such conditions so that we can provide you with better service. This information is analysed to distinguish independent routes and traffic patterns and contains an identifier, which is persistent for the duration of the route. This information is sent to us after which it is deleted from your device. We do not use this data to identify you personally or combine this information with your Carta Mobility account.
WHY DO WE PROCESS PERSONAL DATA?
Carta Mobility may process your personal data for the following purposes. One or more purposes may apply simultaneously:
• Accounts: Some services may require an account to help you manage your content and preferences.
• Providing products and services: The information collected by the Service is used to provide you with our products and services, to process your requests or as otherwise may be necessary to perform the contract between you and Carta Mobility, to ensure the functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and other misuses.
• Developing and managing products and services: We may use your personal data to develop and manage our products, services, and customer care. We may also use the information to provide you with more improved search and recommendations to better assist you to find a place you may like.
• Communicating with you: We may use your personal data to communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for customer care related purposes.
• Compliance: We may use your information to comply with legal obligations, enforce our terms of service, and protect the rights, property, or safety of Carta Mobility, our users, or others.HOW DOES CARTA MOBILITY SAFEGUARD ITS DATACarta Mobility implements appropriate security safeguards, including technical and organizational measures, to protect personal data against unauthorized access, use, modification or loss.
DOES CARTA MOBILITY SHARE YOUR DATA
Carta Mobility will not share your personal information with third parties except in the following circumstances:
• Service Providers: We may engage third-party service providers who assist us in providing the Service (e.g., cloud hosting, analytics, customer support). These providers are contractually bound to handle the data securely and only for the purposes specified by Carta Mobility.• Legal Compliance: We may share information if required by law, regulation, legal process, or governmental request.HOW LONG IS PERSONAL DATA RETAINEDCarta Mobility endeavours to only collect personal data that is necessary for the purposes for which they are collected, and to retain such data for no longer than is necessary for such purposes. The length of time personal data is retained, and criteria for determining that time, are dependent on the nature of the personal data and the purpose for which it was provided; for example, for your personal data related to managing your account (such as name, email address) are maintained for as long as they are retained by you within your account. Other data, such as records of your activity within the application, are typically maintained only for a short period before being anonymized or pseudonymized. You may contact the Carta Mobility using the contact information below to obtain additional information about retention of your personal data.
DATA CONTROLLER AND DATA PROTECTION OFFICER
Your personal data collected by Carta Mobility is controlled by Carta Mobility Ltd, which is located at Platform94 Tech & Innovation Cluster, Mervue Business Park, Galway, H91 D932, Ireland.
Carta Mobility’ EU Data Protection Officer is located at the same address and can also be contacted by email at privacy@cartamobility.com
YOUR RIGHTS
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Carta Mobility access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws. To request access to or rectification, portability or erasure of your personal data, or to delete your Carta Mobility account, contact our support team whose details are described below. If you wish to exercise your right to restriction of processing or your right to object to processing, please contact Carta Mobility’s Data Protection Officer at Carta Mobility Ltd, which is located at Platform94 Tech & Innovation Cluster, Mervue Business Park, Galway, H91 D932, Ireland or by email at privacy@cartamobility.com
INFORMATION SHARING
Your Location Data will not be shared with other service providers without your permission. The Service may allow you to share your Location Data or Place Information with a social network or directly with your friends. The Service also includes content from and links to third party sites and services. When you interact with these sites and services, you may provide your current location to them. We recommend you to check your settings and the privacy policies of such social networks or other third parties to understand how they process your information. We may share your personal data:
• with your consent;
• with Carta Mobility companies and authorised third parties, who process personal data on our behalf;
• where there is a legal requirement to do so.CONSENTBy using our software and services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.
CONTACT
If you have any concerns, you may contact us through our customer care: support@cartamobility.com
CHANGES TO THIS PRIVACY POLICY
Carta Mobility may from time to time change this policy or change, modify or withdraw access to this site at any time with or without notice. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.
WE CARE ABOUT YOUR PRIVACY
Carta Mobility Ltd (“Carta Mobility”) is committed to respect your privacy and to comply with applicable data protection and privacy laws. This privacy policy (“Policy”) describes how we collect and use personal data where Carta Mobility is the data controller or where we refer to the applicability of this Policy. “Personal data” means information relating to you or another identifiable individual. Software on your device may access your information. Our products or services (“Service”) may contain links to other companies’ websites and services that have privacy policies of their own. Carta Mobility is not responsible for the privacy practices of others and we recommend you read their privacy notices. If you do not agree with this Policy, do not use our products and services or provide Carta Mobility with your personal data.
WHAT INFORMATION DO WE COLLECT?
We collect your personal data and other information when you make a purchase, use or register into our Service. This includes following categories:
• Information you provide us with: When you create an account, make a purchase, request services, or otherwise interact with us, we may ask for information such as your name, email address, usernames and passwords, feedback, and information relating to your devices. We also maintain records of your consents, preferences and settings relating to, for example, location data and sharing of personal data. • Your transactions with us: We maintain records of your purchases, downloads, the content you have provided us with, your requests, the Service provided to you, payment and delivery details, your contacts and communications and other interactions with us. We may, in accordance with applicable laws, record your communication with our customer care or with other such contact points.
• Use of our Service: When you access our online services, or use a feature that requires online access, our web servers automatically create records of your visit. These records typically include the features used, the content viewed or requested (Place Information), language and other such information.
• Positioning and Location data: Location-based services establish location through the use of satellite, mobile, Wi-Fi or other network-based positioning methods. These technologies may involve exchanging your location data and unique device and mobile, Wi-Fi or other network related identifiers with Carta Mobility. We do not use this information to identify you personally without your consent.
• Technical information and your transactions: When you use our Service, certain technical information such as the type of your mobile device, unique device or network service provider identifiers, internet protocol address, time zone, technical details of your client as well as your transactions with Carta Mobility may be automatically collected by Carta Mobility.
OUR USES OF YOUR DATA
• Service: When you use our location based services and features, for example location based search, navigation and routing, or request for map data, your location data is sent to Carta Mobility to serve you with the right content; for example, directions to your destination, or information about traffic on your route.
• Non-personal use of Location Data: We do not associate your Location Data with your other personally identifiable information, such as Carta Mobility account, unless you have asked us to do so. We implement appropriate technical and organisational measures to prevent associating your Location Data with other personally identifiable information without your permission.
• Information about Service usage: You may participate to improving our services. When you enable ‘Location Consent’ described below, the Location Data, speed, direction and timestamp is sent from your device to Carta Mobility and our traffic information provider, to detect traffic jams, traffic patterns, changed road conditions and other such conditions so that we can provide you with better service. This information is analysed to distinguish independent routes and traffic patterns and contains an identifier, which is persistent for the duration of the route. This information is sent to us after which it is deleted from your device. We do not use this data to identify you personally or combine this information with your Carta Mobility account.
WHY DO WE PROCESS PERSONAL DATA?
Carta Mobility may process your personal data for the following purposes. One or more purposes may apply simultaneously:
• Accounts: Some services may require an account to help you manage your content and preferences.
• Providing products and services: The information collected by the Service is used to provide you with our products and services, to process your requests or as otherwise may be necessary to perform the contract between you and Carta Mobility, to ensure the functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and other misuses.
• Developing and managing products and services: We may use your personal data to develop and manage our products, services, and customer care. We may also use the information to provide you with more improved search and recommendations to better assist you to find a place you may like.
• Communicating with you: We may use your personal data to communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for customer care related purposes.
• Compliance: We may use your information to comply with legal obligations, enforce our terms of service, and protect the rights, property, or safety of Carta Mobility, our users, or others.HOW DOES CARTA MOBILITY SAFEGUARD ITS DATACarta Mobility implements appropriate security safeguards, including technical and organizational measures, to protect personal data against unauthorized access, use, modification or loss.
DOES CARTA MOBILITY SHARE YOUR DATA
Carta Mobility will not share your personal information with third parties except in the following circumstances:
• Service Providers: We may engage third-party service providers who assist us in providing the Service (e.g., cloud hosting, analytics, customer support). These providers are contractually bound to handle the data securely and only for the purposes specified by Carta Mobility.• Legal Compliance: We may share information if required by law, regulation, legal process, or governmental request.HOW LONG IS PERSONAL DATA RETAINEDCarta Mobility endeavours to only collect personal data that is necessary for the purposes for which they are collected, and to retain such data for no longer than is necessary for such purposes. The length of time personal data is retained, and criteria for determining that time, are dependent on the nature of the personal data and the purpose for which it was provided; for example, for your personal data related to managing your account (such as name, email address) are maintained for as long as they are retained by you within your account. Other data, such as records of your activity within the application, are typically maintained only for a short period before being anonymized or pseudonymized. You may contact the Carta Mobility using the contact information below to obtain additional information about retention of your personal data.
DATA CONTROLLER AND DATA PROTECTION OFFICER
Your personal data collected by Carta Mobility is controlled by Carta Mobility Ltd, which is located at Platform94 Tech & Innovation Cluster, Mervue Business Park, Galway, H91 D932, Ireland.
Carta Mobility’ EU Data Protection Officer is located at the same address and can also be contacted by email at privacy@cartamobility.com
YOUR RIGHTS
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Carta Mobility access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws. To request access to or rectification, portability or erasure of your personal data, or to delete your Carta Mobility account, contact our support team whose details are described below. If you wish to exercise your right to restriction of processing or your right to object to processing, please contact Carta Mobility’s Data Protection Officer at Carta Mobility Ltd, which is located at Platform94 Tech & Innovation Cluster, Mervue Business Park, Galway, H91 D932, Ireland or by email at privacy@cartamobility.com
INFORMATION SHARING
Your Location Data will not be shared with other service providers without your permission. The Service may allow you to share your Location Data or Place Information with a social network or directly with your friends. The Service also includes content from and links to third party sites and services. When you interact with these sites and services, you may provide your current location to them. We recommend you to check your settings and the privacy policies of such social networks or other third parties to understand how they process your information. We may share your personal data:
• with your consent;
• with Carta Mobility companies and authorised third parties, who process personal data on our behalf;
• where there is a legal requirement to do so.CONSENTBy using our software and services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.
CONTACT
If you have any concerns, you may contact us through our customer care: support@cartamobility.com
CHANGES TO THIS PRIVACY POLICY
Carta Mobility may from time to time change this policy or change, modify or withdraw access to this site at any time with or without notice. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.
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